Services

What we do

MITS Professional Services

ensures a successful implementation of any of our Human Resources Management solutions through a structured process that is designed to deliver business value rapidly and transfer knowledge to front line users. more

MITS Customer Support

works with companies after solution implementation, responding to ad hoc requests, addressing performance issues, and ensuring that updated trade content is immediately available.

MITS Training and Education

is available to customers and can be customized to accommodate different product sets and configurations.

Professional Services

Mission

The mission of MITS’s Professional Services team is to deliver business value to our customers through the rapid and successful deployment of our Human Resources Management solutions.

Methodology

Our structured, best practices-based methodology delivers immediate results and sustainable ROI, while advancing your business processes, lowering cost and reducing risk. Our implementation team leverages years of experience in Human Resources Management to efficiently and effectively integrate process and technology—ensuring measurable success.

Each phase of MITS’s professional services methodology has clearly defined milestones and deliverables.

  • Discover: During the pre-sales process, we analyze your technology and business requirements to determine the MITS solution modules that best meet your needs. We then document estimated costs and effort required for the project.
  • Design: We use an interactive workshop approach to create a customized and comprehensive solution design that addresses your specific requirements.
  • Configure: Working collaboratively with your project team, we configure the MITS application and develop electronic interfaces with your enterprise systems and the partner systems.
  • Accept: With your team, we plan and conduct user acceptance testing (UAT) and deliver training sessions to facilitate complete knowledge transfer.
  • Deliver: Once approved, we roll your solution out into the full production environment, providing a smooth transition to post-production cutover support.

Bottom line: MITS Professional Services specializes in understanding your critical business needs, identifying the appropriate solution set to meet those needs and implementing it in a way that enables you to quickly realize a clear return on investment.

Customer Support

We pride ourselves on responding rapidly and effectively to your issues and questions whether you contact us by email, phone, or the Internet. Developing a collaborative business relationship with our customers is one of our key values.

MITS’s United States–based Customer Support team provides our customers with the expert assistance they need to effectively manage their Human Resources Management environment going forward. We focus on ensuring that our solutions continue to deliver maximum ROI and business value post-deployment.

Training

MITS knows that managing the Human Resources and Benefits can be a complex and challenging area of enterprise operations. Our goal is to enable our customers to fully utilize our solutions and accelerate return on investment through comprehensive knowledge transfer.

MITS’s Training team offers regularly-scheduled, self-paced and instructor-led classes as well as the most current versions of user documentation via the MITS Learning Portal. In addition, we conduct customized on-site training with core customer user groups.